VEYLORA — TERMS OF USE AND TERMS OF SERVICE

Last Updated: 11 October 2026

1. INTRODUCTION

Welcome to Veylora (“Veylora”, “we”, “us” or “our”). These Terms of Use and Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (collectively, the “Services”).

Veylora operates an online retail store offering general consumer products, including household, kitchen, lifestyle, and other products made available through our website.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms and the policies incorporated into them, including our Privacy Policy, Shipping Policy, and Refund and Cancellation Policy.

If you do not agree with these Terms, please discontinue using our website.

These Terms are intended to operate in accordance with applicable laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended, and other applicable laws.

2. ELIGIBILITY AND CUSTOMER INFORMATION

You must have the legal capacity to enter into a binding agreement under applicable law to place an order with Veylora.

If you are below the age of majority, you may use our Services only with the involvement and supervision of a parent or legal guardian, as permitted by applicable law.

When placing an order, you agree to provide accurate, complete, and current information, including your name, telephone number, email address, billing details, and delivery address.

You are responsible for ensuring that your contact and delivery information is correct. Veylora shall not be responsible for delivery failures directly caused by incorrect or incomplete information provided by you, subject to applicable law.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, except where applicable law provides otherwise.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, specifications, images, prices, and other relevant information.

Actual product appearance, colour, size, packaging, or other characteristics may vary slightly due to lighting, screen settings, manufacturing variations, or changes in packaging. Such variations do not excuse material misrepresentation or non-conformity with the product description.

Product descriptions, availability, and specifications may be updated from time to time. Any material change affecting an existing order will be handled in accordance with applicable law and the relevant order terms.

We reserve the right to discontinue products, limit quantities, or restrict delivery to certain locations where reasonably necessary and legally permissible.

Nothing in this section limits any consumer rights relating to defective, damaged, unsafe, misdescribed, counterfeit, or otherwise non-conforming products.

4. PRICES, TAXES, AND PAYMENT

All prices shall be displayed in Indian Rupees (INR), unless expressly stated otherwise.

Applicable taxes and delivery charges, where any, will be disclosed at the relevant stage of checkout or as otherwise required by law. The total amount payable will be shown before you confirm your order.

Promotional offers, discount codes, and special prices may be subject to additional conditions. Those conditions will apply to the relevant offer and must be consistent with applicable law.

We reserve the right to correct genuine pricing or listing errors. If an error materially affects an order you have placed, we may contact you to explain the issue and discuss the available lawful options, including cancellation and refund where applicable. We will not use a pricing error as a basis to disregard mandatory consumer rights.

We offer payment methods displayed at checkout, which may include Cash on Delivery (COD), prepaid payments, or other supported methods.

For prepaid orders, payment must be successfully authorised or received through the applicable payment method.

For COD orders, payment is due when the order is delivered, in accordance with the instructions provided by our delivery partner. COD availability may depend on the delivery location, order value, courier service, and other reasonable operational restrictions disclosed to customers.

You agree to pay the displayed order total, including applicable product prices, taxes, and disclosed delivery charges.

5. ORDER PLACEMENT AND ACCEPTANCE

Placing an order constitutes a request to purchase the selected products under the details displayed at checkout.

After you submit an order, we may send an order acknowledgement by email, SMS, WhatsApp, or another available communication channel. An acknowledgement confirms receipt of your order request and does not necessarily mean that the order has been dispatched.

Orders may be subject to reasonable verification, including confirmation of delivery details, product availability, payment status, or COD delivery arrangements.

We reserve the right to decline, cancel, or limit an order where reasonably justified, including in cases of stock unavailability, suspected fraud, payment failure, duplicate orders, material listing errors, or delivery restrictions.

Where we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with applicable law and our Refund and Cancellation Policy.

We will make reasonable efforts to notify you of material changes or cancellations using the contact information provided with your order.

You should review your order details carefully before submitting it. Cancellation requests will be handled under our published Cancellation Policy and applicable law.

6. CASH ON DELIVERY AND ORDER CONFIRMATION

Where COD is available, customers may be asked to confirm their order or verify their contact and delivery details before dispatch.

Customers placing COD orders agree to provide genuine contact information and make reasonable arrangements to receive the order at the specified address.

Please keep the order amount ready when the delivery partner arrives and follow the payment instructions provided at checkout or by the authorised delivery partner.

If you no longer wish to receive an order, please contact us as soon as possible to request cancellation before dispatch, where permitted under our Cancellation Policy.

Repeated failed deliveries, knowingly false orders, or deliberate misuse of COD may result in reasonable order verification or restrictions on future COD availability, subject to applicable law.

Nothing in this section prevents a customer from refusing delivery or seeking a return, replacement, or refund where such rights are available under applicable law or our published policies.

7. SHIPPING AND DELIVERY

We deliver to locations supported by our shipping partners and displayed or confirmed during checkout.

Estimated delivery timelines are indicative and may vary depending on the delivery address, product availability, courier operations, weather, public holidays, and other circumstances.

We will make reasonable efforts to process and dispatch orders within the stated timelines. If a material delay or delivery issue arises, we may contact you using the information provided with your order.

Delivery may require your presence, confirmation of receipt, or payment of the COD amount, as applicable.

You should inspect the delivered package and contact us promptly if you receive a damaged, incorrect, incomplete, or materially defective product.

Any delivery-related limitations in these Terms do not exclude liability that cannot lawfully be excluded or restrict your statutory consumer rights.

For further information, please review our Shipping Policy: [INSERT SHIPPING POLICY URL].

8. CANCELLATIONS, RETURNS, REPLACEMENTS, AND REFUNDS

Order cancellations, returns, replacements, and refunds are governed by our Refund and Cancellation Policy: [INSERT REFUND POLICY URL].

The applicable policy should explain the process for submitting requests, the circumstances in which requests may be accepted, the condition in which products must be returned, any applicable exclusions, and the estimated refund processing timelines.

Where a product is defective, damaged, incorrect, deficient, materially different from its description, or otherwise covered by applicable law, we will address the matter in accordance with our legal obligations.

No provision of these Terms or our policies shall be interpreted as removing any mandatory consumer right or permitting an unfair contractual term.

Refunds for prepaid orders, where approved or legally required, will ordinarily be processed through the original payment method or another lawful method agreed with the customer.

For COD orders, any approved refund will be arranged through a suitable refund method after the necessary details have been verified.

Shipping, return, or other charges, if applicable, will be handled in accordance with the published policy and applicable law.

9. PROMOTIONS AND DISCOUNT OFFERS

Promotional offers, coupons, discounts, and special campaigns may be subject to eligibility criteria, validity periods, minimum purchase requirements, or other clearly disclosed conditions.

Unless otherwise stated, promotions cannot be combined with other offers.

We reserve the right to withdraw or modify a promotion in accordance with its stated conditions and applicable law. Orders already accepted will be handled in accordance with the applicable promotional terms and consumer-protection requirements.

We will not use promotional conditions to mislead customers about product prices, discounts, availability, or benefits.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the content on our website, including the Veylora name and branding, logos, text, graphics, photographs, videos, product descriptions, and website design, is owned by or licensed to Veylora and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, commercially exploit, or republish our protected content without prior written permission, except where permitted by law.

Third-party trademarks, product names, and images remain the property of their respective owners.

11. ACCEPTABLE USE

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent, unlawful, or deceptive activities.

• Submit false information or impersonate another person.

• Attempt to interfere with website security, functionality, or availability.

• Introduce malicious code or attempt unauthorised access to systems or customer information.

• Copy, scrape, or commercially exploit website content in violation of applicable law or our rights.

• Infringe the intellectual property, privacy, or other lawful rights of Veylora or any third party.

We may investigate suspected misuse and take proportionate action, including restricting access or cancelling affected orders where legally justified.

Nothing in this section limits lawful consumer complaints, reviews, criticism, or the exercise of statutory rights.

12. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services, including Shopify, payment processors, shipping providers, analytics services, and other tools needed to operate the store.

Third-party services may be governed by their own terms and privacy policies. We encourage you to review those policies where relevant.

We are not responsible for the independent operation of third-party websites or services to the extent permitted by applicable law. However, this provision does not exclude any responsibility that applicable law places on Veylora for its own conduct, representations, or obligations.

13. PRIVACY AND PERSONAL INFORMATION

We collect and use personal information as necessary to operate the store, process orders and payments, arrange delivery, respond to enquiries, prevent fraud, and fulfil applicable legal obligations.

Depending on the service involved, information may be processed by Shopify, payment providers, delivery partners, customer-support tools, and other authorised service providers.

Our collection, use, storage, sharing, and protection of personal information are described in our Privacy Policy: [INSERT PRIVACY POLICY URL].

We will handle personal information in accordance with applicable data-protection and privacy laws, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the rules made under it as they come into force.

Please do not submit payment credentials, passwords, or other sensitive information through an unauthorised communication channel.

14. CUSTOMER REVIEWS AND FEEDBACK

If you submit a product review, suggestion, or other feedback, you confirm that it is genuine to the best of your knowledge and does not unlawfully infringe another person's rights.

You grant Veylora a non-exclusive, royalty-free licence to use, reproduce, and display your feedback for operating and promoting our Services, subject to applicable law and our Privacy Policy.

We may moderate or remove content that is unlawful, fraudulent, abusive, misleading, or in violation of these Terms. We will not use this right to unlawfully suppress genuine consumer complaints or reviews.

Submitting feedback does not transfer ownership of your content to Veylora.

15. ERRORS, AVAILABILITY, AND WEBSITE CHANGES

We make reasonable efforts to keep our website information accurate and our Services available. However, temporary interruptions, technical issues, typographical errors, or inaccurate third-party information may occasionally occur.

We may update website content, improve features, or temporarily suspend certain functions for maintenance, security, or operational reasons.

If an error materially affects an order, we will take reasonable corrective action and communicate with affected customers where appropriate.

Nothing in this section authorises misleading representations or excuses a failure to comply with applicable law.

16. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and its general informational content are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free website operation.

Product-specific warranties, guarantees, instructions, and safety information, where applicable, will be governed by the relevant product documentation, seller or manufacturer commitments, and applicable law.

Nothing in these Terms excludes any warranty, guarantee, remedy, or consumer protection that cannot legally be excluded or restricted.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Veylora shall not be liable for indirect or consequential losses that were not reasonably foreseeable and that arise from circumstances for which Veylora is not legally responsible.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, defective or unsafe products where liability applies, breach of mandatory legal obligations, or any other liability that cannot lawfully be excluded or limited.

Any limitation in this section shall be interpreted narrowly and consistently with applicable Indian law and the rights of consumers.

18. INDEMNIFICATION

To the extent permitted by law, you may be responsible for losses and reasonable costs directly arising from your unlawful misuse of our website, fraud, infringement of third-party rights, or material breach of these Terms.

This section does not require you to indemnify Veylora for Veylora's own unlawful conduct or waive any non-excludable consumer rights.

19. SUSPENSION AND TERMINATION

We may suspend or restrict access to an account or part of our Services where reasonably necessary to address fraud, security risks, unlawful activity, or a material breach of these Terms.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.

Termination or suspension does not remove rights or obligations that accrued before the relevant date, including applicable payment, refund, warranty, or consumer-protection obligations.

20. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by the laws of India.

Any dispute arising from the use of our website or a purchase from Veylora shall be addressed in accordance with applicable Indian law.

Nothing in these Terms prevents a consumer from approaching a competent Consumer Commission or other legally authorised forum, or from exercising any other statutory remedy available under applicable law.

Any jurisdiction provision shall operate only to the extent legally valid and shall not deprive a consumer of a mandatory legal remedy or forum.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business operations, products, services, or applicable law.

The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide notice of material changes.

Changes will apply from the date stated in the updated Terms, subject to applicable law and any rights arising from orders placed before the change.

We encourage you to review this page periodically.

22. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or severed only to the extent necessary. The remaining provisions shall continue to apply, subject to applicable law.

23. ENTIRE AGREEMENT

These Terms, together with our applicable policies and any specific terms disclosed at checkout, constitute the agreement governing your use of our Services, to the extent permitted by law.

If a provision conflicts with a mandatory legal requirement, the applicable legal requirement shall prevail.

24. GRIEVANCE REDRESSAL AND CONTACT INFORMATION

For questions, complaints, order issues, or concerns regarding these Terms, please contact us using the details below.

Store Name: Veylora
Email: veylora.off@gmail.com
Business / Legal Entity Name: [INSERT REGISTERED BUSINESS OR PROPRIETOR NAME]
Business Address: [INSERT COMPLETE BUSINESS ADDRESS]
Customer Support Phone: [INSERT PHONE NUMBER]
Grievance Officer / Responsible Contact: [INSERT NAME AND DESIGNATION]
Grievance Contact Email: [INSERT GRIEVANCE EMAIL, IF DIFFERENT]
Business Registration Details: [INSERT APPLICABLE DETAILS, IF REQUIRED]
GSTIN: [INSERT GSTIN IF APPLICABLE]

Please include your order number, registered contact details, and a clear description of your concern so that we can assist you efficiently.

We will acknowledge and address consumer grievances within the timelines prescribed by applicable law. Under the applicable e-commerce grievance framework, complaints must be acknowledged within forty-eight hours and redressed within one month of receipt.

Thank you for shopping with Veylora.