Payment Methods

Effective Date: 12 October 2026

At Veylora, we strive to make your shopping experience convenient, secure, and transparent. We offer multiple payment options to help you complete your purchase with confidence.

This Payment Methods Policy explains the payment options available on our website, how payments are processed, and the terms applicable to Cash on Delivery (COD) orders.

1. Available Payment Methods

Customers can choose from the payment methods displayed at checkout.

A. Online Payments via Razorpay

Veylora uses Razorpay as its online payment gateway to facilitate secure electronic payments.

Depending on availability and the payment methods enabled at checkout, customers may be able to pay using:

  • UPI

  • Credit cards

  • Debit cards

  • Net banking

  • Supported digital wallets and other enabled payment options

The payment methods available may vary depending on the customer's bank, payment provider, and transaction eligibility.

Online payments must be completed through the payment interface provided during checkout. An order requiring online payment will be processed subject to successful payment confirmation.

B. Cash on Delivery (COD)

Veylora offers Cash on Delivery for eligible orders and serviceable delivery locations.

When COD is available, customers can place an order and pay the applicable amount to the delivery partner at the time of delivery.

Please note:

  • COD availability may depend on the product, order value, delivery PIN code, and courier service.

  • Certain orders may require additional verification before dispatch.

  • Customers must pay the total COD amount communicated at checkout when the order is delivered.

  • Customers are requested to provide accurate contact and delivery information to help ensure successful delivery.

COD availability is not guaranteed for every product or location.

2. Additional COD Charges

To manage the additional operational costs associated with Cash on Delivery orders, including delivery attempts and return-to-origin (RTO) shipments, an additional COD charge may apply to eligible orders.

Where applicable:

  • The COD charge will be disclosed before the customer confirms the order.

  • The applicable amount will be shown separately in the checkout order summary.

  • The final payable amount will include the product price, applicable taxes, shipping charges, COD charges, and any other applicable charges disclosed before order confirmation.

  • COD charges may vary depending on the order or fulfilment conditions.

Customers can review the total payable amount and choose an available online payment method instead, where offered.

Veylora will not intentionally introduce an undisclosed COD charge after an order has been confirmed.

3. Payment Confirmation

For online orders, payment confirmation may be provided through the checkout page, order confirmation message, email, or other available communication channels.

An order may require additional verification before it is processed.

If money has been deducted from your account but the order status does not reflect successful payment, please avoid making repeated payments immediately. Check your payment status and contact our support team with the relevant order details.

Any payment discrepancy will be reviewed with the relevant payment service provider.

4. Failed or Pending Payments

A payment may occasionally fail, remain pending, or be interrupted due to banking issues, connectivity problems, or payment provider processing delays.

In such cases:

  • Check your order status before attempting another payment.

  • If your payment failed but the amount was debited, the reversal will be subject to confirmation and processing by the relevant bank or payment provider.

  • If the amount is not reversed within the applicable processing period, contact our customer support team with your order reference and available transaction details.

Veylora will assist in investigating payment-related concerns where necessary.

5. Refunds for Online Payments

Where a refund is approved under our Return & Refund Policy, the refund will generally be initiated through the original payment method or another appropriate method, as applicable.

The time taken for the refunded amount to appear in your account may depend on the bank, card issuer, UPI provider, or payment service provider.

Any applicable refund conditions, exclusions, and timelines will be governed by our Return & Refund Policy and applicable law.

6. Refunds for COD Orders

For eligible Cash on Delivery orders, refunds may be processed through an appropriate electronic payment method after the customer's refund details have been verified.

Customers may be asked to provide the information reasonably necessary to process a refund securely.

Customers should never share their UPI PIN, banking password, card PIN, OTP, or other confidential authentication credentials with anyone claiming to process a refund.

7. Pricing and Additional Charges

The total amount payable for an order will be displayed before the customer completes the purchase.

Depending on the order, the amount may include:

  • Product price

  • Applicable taxes

  • Shipping or delivery charges

  • Additional COD charges, where applicable

  • Other applicable charges disclosed before order confirmation

Customers are encouraged to review the complete order summary before placing an order.

All charges will be disclosed in accordance with applicable consumer protection and ecommerce requirements.

8. Payment Security

Online payments are processed through Razorpay and the applicable payment providers.

Customers should complete payments only through the official checkout process on the Veylora website.

Veylora will never ask customers to disclose their passwords, UPI PINs, card PINs, or OTPs through email, telephone, or messaging applications.

Customers should report any suspicious payment request or suspected unauthorised transaction to their bank or payment provider and notify our support team.

9. Payment Disputes and Assistance

If you experience a payment issue, an incorrect charge, a duplicate transaction, or a discrepancy in your order total, please contact our customer support team.

To help us investigate, provide:

  • Your order number

  • The name used to place the order

  • The payment method used

  • The transaction reference, if available

  • A brief description of the issue

Please do not include confidential banking credentials or authentication codes in your communication.

10. Policy Updates

Veylora may update this Payment Methods Policy to reflect changes in payment services, business operations, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date. Changes will be subject to applicable law and will not remove rights customers are entitled to retain under law.

11. Contact Us

For payment-related questions or assistance, please contact:

Brand: Veylora
Email: [Insert your customer support email]
Phone/WhatsApp: [Insert your customer support number]
Website: [Insert your official website URL]

Thank you for shopping with Veylora.

Veylora — Better Living. Every Day.