Shipping policy

Shipping Policy

Effective Date: 12 October 2026

At Veylora, we are committed to delivering your orders in a reliable, secure, and timely manner. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop at Veylora.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Coverage

Veylora aims to deliver products across India, subject to courier service availability at the customer's delivery address.

Delivery availability may vary depending on the destination PIN code, product category, courier coverage, and other logistical factors. Please enter your correct PIN code during checkout to check delivery availability.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation, where applicable.

Business days exclude Sundays and public holidays.

Please note:

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Orders requiring additional verification may take longer to process.

  • During sales, promotional campaigns, or periods of unusually high demand, processing times may be extended.

  • Order confirmation does not necessarily mean that the order has already been dispatched.

3. Estimated Delivery Time

Once dispatched, orders are generally expected to arrive within the following estimated timelines:

  • Metro cities and major urban areas: 3–5 business days.

  • Other serviceable locations: 5–8 business days.

  • Remote or less accessible locations: 7–12 business days.

These timelines are estimates and are not guaranteed delivery dates. Actual delivery may vary due to the destination, courier operations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

The estimated delivery period begins after dispatch, not necessarily from the date the order is placed.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the product, delivery location, order value, package weight, or delivery service.

Where free shipping is offered, the applicable eligibility conditions will be communicated on our website or at checkout.

No shipping charge will be intentionally added after an order has been placed without the customer's consent.

5. Order Tracking

Where tracking is supported by our shipping partner, tracking details will be shared through the contact information provided during checkout, such as email, SMS, or WhatsApp.

Customers can use the tracking information to check the latest available shipment status.

Please allow some time after dispatch for tracking information to become active. Tracking updates depend on the shipping partner's systems and may not always appear in real time.

If tracking information is unavailable or your shipment appears delayed, please contact our customer support team for assistance.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and serviceable PIN codes.

Where COD is offered:

  • The payable amount will be communicated before order confirmation.

  • Customers must pay the amount due at the time of delivery.

  • Orders may be subject to verification before dispatch.

  • COD availability may be restricted for certain products, locations, or order types.

Customers are requested to place orders responsibly and ensure that someone is available to receive and pay for a COD shipment.

7. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate and complete delivery information, including their name, mobile number, house or building number, street, locality, city, state, and PIN code.

Veylora cannot guarantee successful delivery if the information provided is incorrect, incomplete, or inaccessible to the courier.

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier cannot reach the destination, the courier may attempt redelivery or return the shipment to us, subject to its procedures.

If an order is returned to origin, our customer support team will assist with the available options. Additional shipping charges, where applicable, will be communicated to the customer before arranging a reshipment.

8. Delayed, Lost, or Damaged Shipments

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to courier disruptions, severe weather, operational issues, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact our support team with your order number.

If you receive a visibly damaged package or believe an item was damaged during transit, please notify us as soon as reasonably possible and provide photographs of the package and product, along with your order details.

We will review the matter and coordinate with the relevant shipping partner where necessary. Any replacement, refund, or other resolution will be handled in accordance with our applicable Return & Refund Policy and consumer protection requirements.

9. Multiple Shipments

Depending on product availability, warehouse location, or fulfilment arrangements, items from the same order may be shipped separately.

Where this occurs, separate tracking details may be provided when supported by our shipping partners. Separate shipments do not necessarily mean that additional shipping charges will apply.

10. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accommodated if the order has not yet been dispatched, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process. Any subsequent return or refund request will be handled according to our applicable policies and legal obligations.

11. Delivery Restrictions and Unforeseen Circumstances

Certain products or destinations may be subject to shipping restrictions, courier limitations, or other operational requirements.

Delivery may also be affected by natural disasters, public emergencies, strikes, government restrictions, or other events beyond our reasonable control.

In such circumstances, we will make reasonable efforts to communicate material delays and provide updated information where available.

Nothing in this policy is intended to exclude any rights or remedies available to customers under applicable law.

12. Customer Support

For shipping-related questions, delivery updates, or assistance with an order, please contact us using the details below:

Brand: Veylora
Email: [Insert your customer support email]
Phone/WhatsApp: [Insert your customer support number]
Website: [Insert your website URL]
Support Hours: [Insert your business hours]

Please include your order number when contacting us so that we can assist you more efficiently.

13. Policy Updates

Veylora reserves the right to update or revise this Shipping Policy when necessary to reflect changes in our operations, shipping arrangements, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date. Changes will apply subject to applicable law and will not override rights that customers are entitled to retain under law.

Thank you for shopping with Veylora.

Veylora — Better Living. Every Day.